Privacy Policy
Last updated: January 26, 2025
1 Introduction
Hale Ola Wellness Center ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mental health and wellness services.
2 Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Name and contact information (email, phone number, address)
- Date of birth and demographic information
- Mental health and medical history related to our services
- Insurance information for billing purposes
- Payment information
- Emergency contact information
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Pages visited and time spent on our site
- Referring website
3 How We Use Your Information
We use the information we collect to:
- Provide and improve our mental health and wellness services
- Schedule and manage appointments
- Process insurance claims and payments
- Communicate with you about your care and treatment
- Send appointment reminders and health-related updates
- Comply with legal and regulatory obligations
- Improve our website and patient experience
4 HIPAA Compliance & Protected Health Information
As a mental health care provider, Hale Ola Wellness Center complies with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with HIPAA regulations and includes:
- Information about your mental health conditions and treatment
- Clinical notes and treatment plans
- Prescription and medication information
- Billing and insurance records related to your care
We maintain appropriate administrative, technical, and physical safeguards to protect your PHI. You have the right to receive a Notice of Privacy Practices that describes how we may use and disclose your PHI.
5 Information Sharing
We do not sell your personal information. We may share your information only with:
- Other healthcare providers involved in your care (with your consent)
- Insurance companies for billing and claims processing
- Service providers who assist our operations under strict confidentiality agreements
- Legal authorities when required by law or to protect safety
6 Data Security
We implement comprehensive security measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security assessments and audits
- Staff training on HIPAA and privacy practices
- Secure electronic health record systems
7 Your Rights
Under HIPAA and applicable privacy laws, you have the right to:
- Access and obtain copies of your health records
- Request corrections to your health information
- Request restrictions on certain uses and disclosures
- Receive confidential communications
- Request an accounting of disclosures of your PHI
- Opt out of marketing communications
- File a complaint if you believe your privacy rights have been violated
8 Telehealth Services
When you use our telehealth services, we use HIPAA-compliant video conferencing platforms to protect your privacy. We recommend conducting telehealth sessions from a private location and using a secure internet connection.
9 Cookies & Website Analytics
Our website uses cookies to improve your browsing experience. You can control cookie settings through your browser preferences. Essential cookies are required for the website to function properly and cannot be disabled.
10 Third-Party Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11 Children & Adolescent Privacy
We provide mental health services to children and adolescents with appropriate parental or guardian consent. For patients under 18, we work with parents/guardians regarding access to health information while respecting the minor's privacy rights as required by law.
12 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new effective date.
13 Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us:
Hale Ola Wellness Center