Email Directory
To help us respond to your request efficiently, please contact the appropriate department below:
General Inquiries
For questions about our services, providers, or general practice information. Use this if you're unsure where to direct your message.
Appointments & Scheduling
For booking, rescheduling, or canceling appointments.
Medication Refills
For prescription refill requests. Please include your full name, date of birth, medication name, and preferred pharmacy.
Billing & Insurance
For questions about payments, invoices, or insurance-related matters.
Medical Records & Documentation
For medical records requests, forms, or administrative documentation.
Hours of Operation
Typical response time: Within 1–2 business days during office hours, when possible.
24/7 Crisis Support Resources:
Free, confidential support for mental health, crisis, or substance use, available 24/7 from local counselors.
Please Note:
- Your safety is very important to us. If you believe you may be experiencing a crisis, life-threatening emergency, or mental health emergency, please call 911 or go to the nearest emergency department.
- Hale Ola Wellness is an outpatient mental health clinic and is not equipped to provide emergency or crisis intervention services.
- Your communications—whether by phone, text, email, or secure portal message—are not monitored 24/7 and should not be used for urgent or emergency situations.
- While we cannot guarantee immediate responses, we make every effort to reply as promptly as possible—typically within 1–2 business days during office hours, if possible. Response times may vary based on message volume, staff availability, and holidays.